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Help & Support

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Get help fast via live chat, WhatsApp, or email - without leaving IndieBase

Get help fast via live chat, WhatsApp, or email - whichever suits you best.

Help & Support

Stuck on something, spotted a bug, or just have a question? The IndieBase team is on hand through live chat, WhatsApp, and email.

Live Chat

The quickest way to reach us is the chat icon in the corner of the screen. It's available throughout IndieBase, so you never need to leave what you're doing to ask for help.

  1. Look for the chat icon in the corner of the screen.
  2. Click it to open the chat window.
  3. Type your message and send it. A member of the support team will get back to you.

If you're signed in, your name, email, and team are shared with the support team automatically, so you won't need to repeat who you are or which team you're on.

For bug reports, include as much detail as you can - what you were doing at the time, and your device and browser - so we can get to the bottom of it faster.

WhatsApp

Prefer messaging? You can reach the IndieBase team directly on WhatsApp: message us here.

Email Support

If you're unable to access the app, or you'd rather contact us directly, email indiebase@mediconesystems.com.

For urgent issues - system outages, data loss, or anything affecting patient care - make this clear at the start of your message so we can prioritise your request.

Before You Contact Support

It's always worth checking this documentation first. Use the search box at the top of the docs to find guides by keyword, or browse by category. The Troubleshooting section covers the most common technical issues.

Troubleshooting

Can't see the chat icon? Ad blockers and privacy-focused browser extensions sometimes block third-party chat widgets. Try disabling them for IndieBase, or reach out via WhatsApp or email instead.

Chat window won't load? Refresh the page. If it still doesn't appear, your connection may be interrupted - IndieBase works offline, but live chat needs an active internet connection.

Related Features

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