Using The App

Setting Up Your Crew

How to set up, switch, or create a crew when you start using the app

crew setup getting-started

Adding a Job

How to create a new job when you receive a call or encounter a patient

jobs incidents creating

Filling In the Patient Record

How to complete a patient record with medical information during and after treating a patient

patient-record prf medical-data documentation

Completing and Handing Over a Job

How to record the patient outcome, mark a job as done, and hand over to hospital or another service

handover hospital job-completion sync outcome

Marking a Job as Done

How to mark a job as complete and what happens when you do

done complete job-status finishing

Event Documents

How to attach documents to an event and make them available to crew members on the day, including automatic linking via venue and event-type tags

documents media events crew files auto-link tags

Locking the App

How the app lock screen works, how to unlock with a PIN or password, and how to switch between users on a shared device.

lock pin security inactivity unlock password

Crew PIN Switching

How crew members sharing a tablet can switch between user accounts quickly using a PIN, without logging out.

pin crew lock switch shared device security

Managing Crews

How to create, edit, delete, and merge crews from the admin portal and select your active crew in the app.

crew callsign vehicle members merge event admin

Emergency Access Mode

How to access the app and record patient data when you are offline and cannot unlock normally.

emergency offline lock access security records